Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • The executive managers at CheeseDelicatessen.com know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy. By visiting CheeseDelicatessen.com, you are accepting the practices described below.

    Personal Information About Customers That CheeseDelicatessen.com Gathers

    Information You Give Us: We reserve the right to store any information, other than your credit card number and avs code, that you enter on our web site or provide us over the phone or in any other way. (For extra security and your peace of mind CheeseDelicatessen.com exept payments only throw PayPal). This includes address information and shopping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, improving our selection, and communicating with you. We may also use that information for future marketing purposes.

    Automatic Information: We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like refering pages and browser brand and version. We also timestamp the date and time of your visit.

    Email Communications: We do not utilize email open confirmation, a technique many sites use to determine when you open email from them. We consider this practice invasive and wasteful of bandwidth. Our newsletter is entirely opt-in, and every newsletter we send has a link to automatically unsubscribe. If you do not want to receive email from us, simply let us know by emailing cheesedelicatessen@gmail.com

    How We Use Cookies

    Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting or determine your membership in our loyalty program. We also use cookies to store items in your shopping cart before checkout. In order to shop successfully at igourmet.com, you need to leave cookies turned on in your browser's settings.

    How CheeseDelicatessen.com Shares Information About Customers

    CheeseDelicatessen.com provides your shipping information to USPS,  UPS and FedEx (for obvious reasons) and to suppliers that function as third-party drop shippers for us. The information we supply to drop shippers only relates to the specific order being fulfilled by them. It is generally sent by secure email, secure http or secure ftp. We securely transmit your credit card data to the appropriate credit card company during order processing. As web technology and the online operating environment are constantly evolving, we cannot accurately predict all future applications of the data we store about your order history. If you strongly oppose any use of your contact information other than what is needed to fulfill orders, please let us know by emailing us at cheesedelicatessen@gmail.com.

    With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of CheeseDelicatessen.com, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.

    Security of Sensitive Information

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.

    Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

    For questions, please contact us by phone at 1-717-278-9681 or by mail at PO Box 105 Denver PA, 17517.

  • Shipping & Delivery
  • At this time, Cheese Delicatessen ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. We ship our products via the United States Postal Service. We use the postal service regional boxes. By your request we may use UPS (for additional charge). So, we combine shipping if you order more then one item, or multiple pounds of one particular item.  Flat rate shipping is $17.00 per order. All orders are vacuum sealed and packaged with gel-ice packs to keep cool during shipping. If you order multiple quantities of the same item we may send them as one piece (in this case we consider weight of your product) unless you have specified differently. Orders are shipped to all addresses on  Mondays and Tuesday. In some cases we may even ship your order on Wednesdays and Saturdays depends how far away you're located from us and how long USPS's estimated arrival time to your address. After receiving your order we individually make the decision on your shipping day.  This is to insure freshness. If shipped after a certain day there is a chance your order will sit in a terminal over the weekend.  All orders are shipped from our warehouse in Denver PA 17517.  We ship to every state in the U.S. Orders that are being sent to certain areas within the Berks, Chester, Lancaster and Lebanon countries and city of Philadelphia can be delivered by a courier service.

    To save money please remember that you pay a fixed shipping charge per order. So you can order 1 item or a mix of items with multiple quantities and you will pay shipping charge only for 1 item/box.

  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Cheese Delicatessenreserves the right to change its payment procedures at any time without prior notice to you.  

    Returns are not accepted after 48 hours from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened can not be returned. Return shipping charges are the customers responsibility. Shipping and handling charges are NOT refundable.  Returns may be subject to a 20 percent restocking fee.  

    We do not reship orders that are returned to us by the carrier due to it being undelivered and do not ship to a different address other than the shipping address associated with an order. If an order is returned to us due to it being undelivered by the carrier for any reason, and the product is not perishable and not damaged, a refund will be issued for the returned item(s); shipping charges are not refundable and the items returned may be subject to a 20 percent restocking fee.  NOTE: We need to have the return physically delivered to us for any of the above to take place.

    However, mistakes happens so please contact us as soon as possible if you have any problems, concerns or questions. First, contact us by email cheeseselicatessen@gmail.com where you should explain your issue, send as much information as possible including photos. Do not throw away package or products. We might need it for insurance requirements.   We insure all packages that we ship. We will do research and will contact you by phone in 24 hours.